Services

Three ways to hand me your IT.

For owners of 20 to 200 person businesses in PA, MD and DE with no senior IT leader, or an IT manager in over their head. Start small, or start with everything. Every price below is scope dependent.

Does this sound like you?

01

No one owns IT.

It gets handled between other jobs, and decisions get made by whoever is loudest that week.

02

Renewals sign themselves.

Contracts roll over on auto-renew at whatever price the vendor picked.

03

The MSP grades its own homework.

The company you pay to run your IT is also the one telling you it's running fine.

01 · The low-risk first step

IT Assessment

30–90+ days, scoped to you

The IT Assessment is a review of your systems, vendors, licenses, contracts, security and backups: about 30 days for a small business; 90 days or more for a mid-size, multi-department organization. Timeline and fee are set by scope. It ends with a savings estimate and a written, prioritized 12-month plan.

A clear picture of what you have, what it costs, and what to fix first.

By scope

Quoted by scope. The assessment fee is credited in full to an IT Leadership Retainer signed within 30 days.

Best for: owners who want to see the work before committing to anything bigger.

Book a free 30-minute review
  • InventorySystems, vendors, licenses, contracts and renewal dates, in one place.
  • Top 5 risksIncluding security and backups: what could hurt you, ranked by how badly.
  • Savings estimateWhere you are likely overpaying, and roughly by how much.
  • A 12-month planWritten, prioritized, and readable in five minutes.
How the assessment runs

What happens, step by step.

Shown at small-business pace, about 30 days. A mid-size, multi-department organization takes 90 days or more, in the same order, whether you start with the assessment or the retainer.

  1. Week 1

    Inventory

    Every system, vendor, license and renewal, written down.

  2. Week 2

    Risks

    Security, backups, single points of failure, ranked.

  3. Week 3

    Vendors and renewals

    Every contract reviewed against what you actually use.

  4. Week 4

    The plan

    A written 12-month plan and a savings estimate.

02 · The core offer

IT Leadership Retainer

The IT Leadership Retainer is fractional IT leadership: one senior leader who runs your vendors, budget, security and uptime for $4K, $8K or $12K a month, month-to-month after the first 90 days.

Your part-time head of IT. I run your IT like it's my own business: vendors, budget, security, uptime. One senior leader, one monthly fee.

from $4K/month
$4Ka month
$8Ka month
$12Ka month

Scope dependent, set by the assessment. Month-to-month after the first 90 days.

Best for: owners who want their IT run, and one person accountable for it.

Book a free 30-minute review
  • IT roadmapWhere your technology is going, and why, tied to the business.
  • Vendor and contract ownershipI deal with the providers, the renewals and the fine print.
  • BudgetEvery dollar tied to a reason you can read.
  • Security and backup oversightBackups that actually restore, and accounts locked down.
  • Managing your IT person or MSPSomeone on your side checking the work.
  • A one-page monthly reportIn plain English, for the owner.
03 · Paid only from savings

Savings-Based Contract Review

The Savings-Based Contract Review is a line-by-line review and renegotiation of your IT contracts and renewals. The fee is 8–12% of verified first-year savings, and there is no fee without savings.

I go through your IT contracts and renewals line by line, then negotiate. You pay only from what I verifiably save you.

8–12% of verified first-year savings

No savings, no fee. Scope dependent.

Best for: owners who suspect they overpay but haven't had time to prove it.

Book a free 30-minute review
  • BaselineWhat you spend on IT today, contract by contract.
  • RenegotiationTelecom, software, support and hardware, on your behalf.
  • Competitive quotesEvery quote shown to you, not filtered through a reseller.
  • Verified savings reportThe fee is calculated from this, and only this.
The independence pledge
I take no vendor money on any deal I advise on. No referral fees, no commissions, no rebates.

I recommend what fits your business, and if I have any relationship with a vendor you are considering, I tell you in writing before you decide.

  • No commissions
  • No reseller markup
  • Every quote shown to you
  • Conflicts disclosed in writing
Why you can hand me your IT

The risk sits with me, not you.

01

Paid from savings.

The contract review costs nothing unless it saves you money.

02

Assessment credited.

The assessment fee is credited to a retainer signed within 30 days.

03

Month-to-month after 90 days.

You stay because it works.

Continuity safeguards

If I'm unavailable, your business doesn't stall.

Documented runbooks for everything I touch.

You own every account and credential, never me.

Vendor contacts and contracts on file with you.

FAQ

Straight answers.

When does a business actually need a head of IT?

Usually when IT decisions are being made by a vendor, by whoever has time that week, or not at all. If you have 20 or more people and nobody owns technology, budget and vendors together, that's the gap the retainer fills.

Do you replace my IT person or my MSP?

No. I manage them. They keep doing the hands-on work; I make sure it's the right work, at the right price, and that it gets checked.

Do you take commissions from the vendors you recommend?

Never. I take no vendor money on any deal I advise on: no referral fees, no commissions, no rebates. Any relationship with a vendor you are considering is disclosed in writing before you decide.

How is the contract review fee calculated?

8 to 12% of the verified first-year savings, depending on scope, agreed before I start. If there are no savings, there is no fee.

You work alone. What happens if you're unavailable?

Everything I touch is documented in runbooks, every account is in your name, and vendor contacts and contracts are on file with you, so a qualified person can pick it up.

Do you do AI projects?

Not through CROIA. AI agents are built and run by SFM AI, a CROIA company. Visit SFM AI.

Let's talk

Thirty minutes. Owner to owner. No pitch.

Tell me what's bugging you about your IT. I'll tell you honestly whether I can help.

Book a free 30-minute review