I spent twenty years on the other side of the table.
Every business owner knows the meeting. A polished rep sits across from you with a quote for servers, software, or a maintenance renewal, and you have no way to tell whether it is fair. You sign, because the business has to run.
I was that rep. For more than twenty years I sold and delivered enterprise technology, including a statewide storage contract for the Commonwealth of Pennsylvania worth over $200M. I know how those quotes get built. I know where the margin hides, which line items are real, and which ones count on you not asking.
In 2003 we took the Commonwealth of Pennsylvania's statewide out-of-warranty maintenance contract away from an incumbent charging $8.8M a year. Our price was $2.7M a year. Then we ran it at 99.2% SLA attainment, including 4-hour on-site repair anywhere in the state. Pomeroy still holds that contract today, 23 years later.
Same coverage, a third of the price, and the customer never left. That is what this work looks like when it is done right.
CROIA is me sitting on your side of the table now. Send me the biggest IT contract you have: a renewal, a maintenance agreement, an MSP quote. I will tell you plainly whether it is fair and what I would do about it. That first read costs you nothing. If I find savings and you hire me to go get them, my fee comes out of what you save.
I am in Mechanicsburg. I will come to your office, sit in the chair across from you, and work the problem in person. That is the whole model: enterprise experience, on the owner's side of the table.